{"id":5364,"date":"2025-02-01T17:55:00","date_gmt":"2025-02-01T22:55:00","guid":{"rendered":"https:\/\/tomo.com\/blog\/?p=5364"},"modified":"2025-08-04T13:41:51","modified_gmt":"2025-08-04T18:41:51","slug":"review-orion-financial","status":"publish","type":"post","link":"https:\/\/tomo.com\/blog\/review-orion-financial\/","title":{"rendered":"2025 Mortgage Review: Orion Financial"},"content":{"rendered":"\n


Headquartered in Memphis, Tennessee, Orion Financial (formerly Orion Federal Credit Union) offers mortgage solutions that could lead to meaningful savings\u2014especially over time, thanks to no lender fees and competitive rates. The company officially rebranded in April 2025 to reflect a broader focus beyond traditional banking, expanding into small business and commercial lending while maintaining its community-driven roots. Alongside the name change, Orion launched a redesigned website aimed at improving user experience and financial tools. That said, homebuyers should review loan terms carefully and be aware that Orion has received predominantly negative feedback related to mortgage servicing and customer support.<\/p>\n\n\n\n

See today\u2019s mortgage interest rates on\u00a0TrueRate<\/a>.<\/strong><\/p>\n\n\n\n

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How Orion Financial compares to other lenders<\/h3>\n\n\n\n
Headquarters <\/strong><\/td>Memphis, Tennessee<\/td><\/tr>
Website<\/strong><\/td>orionfcu.com<\/a><\/td><\/tr>
Rate<\/strong><\/td>0.40% lower than the median rate<\/td><\/tr>
Lender fees<\/strong><\/td>$0 (median)<\/td><\/tr>
Savings after 1 year, compared to the median interest rate<\/strong><\/td>$1,650<\/td><\/tr>
Savings after 10 years, compared to the median interest rate<\/strong><\/td>$13,151<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

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For a $400,000 mortgage, Orion Financial’s rates\u2014about 0.40% lower than the market median\u2014and $0 in lender fees would result in borrowers saving approximately $1,650 in the first year or $13,151 over 10 years, compared to the median lender.<\/p>\n\n\n\n

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What customers are saying<\/h3>\n\n\n\n

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Based on third-party reviews on Trustpilot and Yelp, Orion Financial\u2019s mortgage process is described as efficient and professional by some customers. One Trustpilot reviewer praised the company for an easy, smooth mortgage experience with excellent communication and service. However, Yelp reviews reveal mixed experiences, with many customers expressing frustration over slow processing, poor communication, and delays during mortgage refinancing or purchase. Complaints often involve misplaced paperwork, payment posting errors, and a lack of responsiveness, leading to stress during critical stages of the mortgage process. Overall, while Orion Financial offers competitive mortgage rates, potential borrowers should be aware of inconsistent customer service and processing issues reported by some clients<\/p>\n\n\n\n

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How to compare mortgage lenders<\/h3>\n\n\n\n

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Interest rates.<\/strong> Comparing rates between lenders isn\u2019t always straightforward. Many promote low headline rates that require paying \u201cpoints\u201d upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.<\/p>\n\n\n\n

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Lender fees or loan origination fees.<\/strong> Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.<\/p>\n\n\n\n

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On-time close rate.<\/strong> Most lenders do not publicly share their on-time close rates. However, it\u2019s a critical factor\u2014especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.<\/p>\n\n\n\n

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Pre-approval and offer letters.<\/strong> Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It\u2019s important to ask whether a lender\u2019s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.<\/p>\n\n\n\n

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Customer satisfaction.<\/strong> If detailed customer review data isn\u2019t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.<\/p>\n\n\n\n

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Employee reviews.<\/strong> Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.<\/p>\n\n\n\n

To better understand how we compare mortgage rates fairly, see our TrueRate Methodology<\/a><\/strong>.<\/p>\n\n\n\n

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See Tomo Mortgage\u2019s rates for a 30-year fixed-rate mortgage<\/a><\/div>\n<\/div>\n\n\n

TrueRate Analyst<\/a><\/p>

Our team uses TrueRate to analyze hundreds of thousands of real loans, apples-to-apples, so that we can give people a clear and objective view of a mortgage lender’s history. We also look at customer reviews on websites like the Better Business Bureau, Yelp, Google, Bankrate, Zillow, court filings and official actions, and a wide range of other objective data. The goal is simple: show who\u2019s been fair historically, and who hasn\u2019t, so homebuyers have the information they need to save as much money as possible.<\/p><\/div><\/div>\n\n\n

If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Headquartered in Memphis, Tennessee, Orion Financial (formerly Orion Federal Credit Union) offers mortgage solutions that could lead to meaningful savings\u2014especially over time, thanks to no lender fees and competitive rates. The company officially rebranded in April 2025 to reflect a broader focus beyond traditional banking, expanding into small business and commercial lending while maintaining its […]<\/p>\n","protected":false},"author":38,"featured_media":7069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[286],"tags":[],"class_list":["post-5364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lender-reviews"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/tomo.com\/blog\/wp-content\/uploads\/2025\/02\/Orion-Financial-.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts\/5364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/comments?post=5364"}],"version-history":[{"count":9,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts\/5364\/revisions"}],"predecessor-version":[{"id":7071,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts\/5364\/revisions\/7071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/media\/7069"}],"wp:attachment":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/media?parent=5364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/categories?post=5364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/tags?post=5364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}