{"id":6439,"date":"2025-04-28T15:22:42","date_gmt":"2025-04-28T20:22:42","guid":{"rendered":"https:\/\/tomo.com\/blog\/?p=6439"},"modified":"2025-08-24T08:26:03","modified_gmt":"2025-08-24T13:26:03","slug":"review-intrust-bank","status":"publish","type":"post","link":"https:\/\/tomo.com\/blog\/review-intrust-bank\/","title":{"rendered":"2025 Mortgage Review: INTRUST Bank"},"content":{"rendered":"\n

INTRUST Bank is a privately held, community-focused, full-service bank and direct mortgage lender headquartered in Wichita, Kansas. Founded in 1876, it is one of the oldest and largest independent banks in Kansas, with over $7 billion in assets and a network of 40 banking centers across Kansas, Oklahoma, and Arkansas.<\/p>\n\n\n\n

See today\u2019s mortgage interest rates on\u00a0TrueRate<\/a>.<\/strong><\/p>\n\n\n\n

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How INTRUST Bank compares to other lenders<\/h3>\n\n\n\n

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Headquarters <\/strong><\/td>Wichita, Kansas<\/td><\/tr>
Website<\/strong><\/td>intrustbank.com<\/a><\/td><\/tr>
Rate<\/strong><\/td>0.14% less than the median rate<\/td><\/tr>
Lender fees<\/strong><\/td>$950 (median)<\/td><\/tr>
Savings after 1 year, compared to the median interest rate<\/strong><\/td>$826<\/td><\/tr>
Savings after 10 years, compared to the median interest rate<\/strong><\/td>$4,911<\/td><\/tr>
Added cost after 1 year (vs. Tomo Mortgage<\/a>) <\/strong><\/td>$1,752<\/td><\/tr>
Added cost after 10 years (vs. Tomo Mortgage<\/a>) <\/strong><\/td>$6,723<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

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For a $400,000 mortgage, INTRUST Bank\u2019s rates and lender fees will likely result in savings of around $820 in the first year and just under $5,000 after 10 years compared to the median lender. Borrowers should rate shop and compare options\u2014including lower-cost lenders like Tomo Mortgage\u2014to see if even greater long-term savings are possible.<\/p>\n\n\n\n

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What customers are saying<\/h3>\n\n\n\n

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INTRUST Bank\u2019s mortgage lending receives mixed sentiment on third-party platforms. On DepositAccounts, several reviewers praise the bank\u2019s efficient mortgage process, citing clear communication, prompt decisions, and knowledgeable staff. Multiple positive comments mention smooth closings and satisfaction with rates. <\/p>\n\n\n\n

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However, negative sentiment is also present, especially on Yelp, where reviewers report recurring issues such as administrative errors with mortgage payments, difficulty reaching mortgage specialists, and frustration over delayed responses to loan inquiries. <\/p>\n\n\n\n

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Overall, while many borrowers find the mortgage process straightforward and staff helpful, a notable portion experience challenges with communication and account management.<\/p>\n\n\n\n

How to compare mortgage lenders<\/h3>\n\n\n\n

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Interest rates.<\/strong> Comparing rates between lenders isn\u2019t always straightforward. Many promote low headline rates that require paying \u201cpoints\u201d upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.<\/p>\n\n\n\n

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Lender fees or loan origination fees.<\/strong> Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.<\/p>\n\n\n\n

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On-time close rate.<\/strong> Most lenders do not publicly share their on-time close rates. However, it\u2019s a critical factor\u2014especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.<\/p>\n\n\n\n

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Pre-approval and offer letters.<\/strong> Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It\u2019s important to ask whether a lender\u2019s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.<\/p>\n\n\n\n

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Customer satisfaction.<\/strong> If detailed customer review data isn\u2019t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.<\/p>\n\n\n\n

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Employee reviews.<\/strong> Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.<\/p>\n\n\n\n

To better understand how we compare mortgage rates fairly, see our TrueRate Methodology<\/a><\/strong>.<\/p>\n\n\n\n

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See Tomo Mortgage\u2019s rates for a 30-year fixed-rate mortgage<\/a><\/div>\n<\/div>\n\n\n

TrueRate Analyst<\/a><\/p>

Our team uses TrueRate to analyze hundreds of thousands of real loans, apples-to-apples, so that we can give people a clear and objective view of a mortgage lender’s history. We also look at customer reviews on websites like the Better Business Bureau, Yelp, Google, Bankrate, Zillow, court filings and official actions, and a wide range of other objective data. The goal is simple: show who\u2019s been fair historically, and who hasn\u2019t, so homebuyers have the information they need to save as much money as possible.<\/p><\/div><\/div>\n\n\n

If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

INTRUST Bank is a privately held, community-focused, full-service bank and direct mortgage lender headquartered in Wichita, Kansas. Founded in 1876, it is one of the oldest and largest independent banks in Kansas, with over $7 billion in assets and a network of 40 banking centers across Kansas, Oklahoma, and Arkansas. How INTRUST Bank compares to […]<\/p>\n","protected":false},"author":38,"featured_media":6440,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[286],"tags":[],"class_list":["post-6439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lender-reviews"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/tomo.com\/blog\/wp-content\/uploads\/2025\/06\/INTRUST-BANK.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts\/6439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/comments?post=6439"}],"version-history":[{"count":3,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts\/6439\/revisions"}],"predecessor-version":[{"id":6947,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/posts\/6439\/revisions\/6947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/media\/6440"}],"wp:attachment":[{"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/media?parent=6439"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/categories?post=6439"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tomo.com\/blog\/wp-json\/wp\/v2\/tags?post=6439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}