Cadence Bank is a full-service, community-oriented bank and direct mortgage lender headquartered in Houston, Texas. The bank serves customers across the Southern United States, including significant operations in Texas and Mississippi. Cadence Bank is known for its broad selection of mortgage products, local expertise, and a customer-first approach that emphasizes personalized service throughout the home financing process.
See today’s mortgage interest rates on TrueRate.
How Cadence Bank compares to other lenders
| Headquarters | Houston, Texas |
| Website | cadencebank.com |
| Rate | 0.22% less than the median rate |
| Lender fees | $1,370 (median) |
| Savings after 1 year, compared to the median interest rate | $1,073 |
| Savings after 10 years, compared to the median interest rate | $7,377 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,506 |
| Added cost after 10 years (vs. Tomo Mortgage) | $3,807 |
For a $400,000 mortgage, Cadence Bank’s rates and lender fees will likely result in savings of over $1,050 in the first year and over $7,370 after 10 years compared to the median lender. Borrowers should compare Cadence Bank to lenders with no origination fees, such as Tomo Mortgage, to see if even greater savings can be achieved.
What customers are saying
Cadence Bank’s mortgage lending receives mixed sentiment across third-party platforms. On Yelp, negative reviews dominate, with customers citing difficulties in paying off mortgages due to unclear payoff processes and persistent daily interest charges1. The Better Business Bureau (BBB) features complaints about poor customer service, unhelpful staff, and unresolved issues with accessing or managing mortgage accounts, especially after mergers. Conversely, Financial Residency highlights positive aspects for physician mortgages, noting competitive rates and personalized support from loan officers, although details are not transparent and require direct contact. Overall, customer frustration with service and process outweighs positive feedback about specialized loan offerings.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.