Cadence Bank Review 2026: Low Rates, Inconsistent Service

Cadence Bank is in a post-merger identity crisis. The 2021 combination of Cadence Bancorporation and BancorpSouth created what customers now describe as a “service lottery”—whether your loan file gets routed through the old Cadence infrastructure or old BancorpSouth systems appears random. 

Tomo Mortgage’s TrueRate data shows competitive pricing at 0.22% below the median. The risk isn’t the money; it’s whether your loan file gets lost in the merger shuffle. Loan officers who don’t return calls and files that disappear between systems aren’t isolated complaints; they’re systematic integration failures three years after the deal closed.

Best For: Long-term customers who already bank with Cadence and have a branch manager’s direct line. That relationship might get your file prioritized when the online portal fails.

Key Facts: Cadence Bank Mortgage (2026)

• Founded: 2021 (merger of Cadence Bancorporation and BancorpSouth)
• Headquarters: Houston, Texas
• States served: Texas, Mississippi, Alabama, Tennessee, Florida, Georgia, Arkansas, Louisiana
• Average rate: 0.22% below market median
• Lender fees: $1,370 (median)
• Typical savings: $1,073 first year, $7,377 over 10 years (vs median lender on $400K loan)
• Customer rating: 1.4★ Trustpilot, mixed BBB reviews
• Loan types: Conventional, FHA, VA, USDA, physician loans
• Primary markets: Southern United States regional lender 

How Cadence Bank compares to other lenders 

• Rate: 0.22% less than the median rate 
• Lender fees: $1,370 (median) 
• Savings after 1 year, compared to the median interest rate: $1,073 
• Savings after 10 years, compared to the median interest rate: $7,377 
• Added cost after 1 year (vs. Tomo Mortgage): $1,506 
• Added cost after 10 years (vs. Tomo Mortgage): $3,807 

See today’s mortgage interest rates on TrueRate.

For a $400,000 mortgage, Cadence Bank’s rates and $1,370 in fees will likely result in savings of over $1,050 in the first year and over $7,370 after 10 years compared to the median lender. Borrowers should compare Cadence Bank to lenders with no origination fees, such as Tomo Mortgage, to see if even greater savings can be achieved. 

What customers are saying 

Customer reviews are consistently negative across review sites. Yelp reviews complain about impossible payoff processes—borrowers request payoff quotes that expire before wire transfers clear, forcing them to restart with updated figures that change daily. The Better Business Bureau (BBB) features complaints about poor customer service, unhelpful staff, and unresolved issues with accessing or managing mortgage accounts, especially after mergers. 

Financial Residency says their physician mortgage program works—competitive rates, dedicated loan officers—but terms aren’t published. You have to call. Service complaints outnumber the physician mortgage praise by a wide margin.

If responsive communication and transparent processes matter more than chasing the absolute lowest rate, explore Tomo Mortgage’s streamlined digital experience with zero lender fees and 4.9-star customer ratings.

Analyst Note: The Southern Regional Identity & Post-Merger Reality

Cadence Bank positions itself as a Southern regional powerhouse. Deep roots in Texas. Significant operations in Mississippi. A community banking approach with local branch access across Alabama, Arkansas, Florida, Georgia, Louisiana, and Tennessee. That regional identity matters when you want in-person service and local market knowledge.

The risk assessment: Cadence’s rates work. 0.22% below the median is real savings. The risk is your loan file getting lost in the merger shuffle. When Cadence Bancorporation and BancorpSouth merged in 2021, they created what customers now describe as a “service lottery.” Some borrowers get routed through the old Cadence systems with old Cadence representatives. Others get routed through old BancorpSouth infrastructure. Which experience you get seems random—and that uncertainty creates the unresponsive service teams and processing delays that dominate customer reviews.

The Southern regional expertise exists. So does the integration mess. One branch manager told a borrower their file was ‘somewhere between Houston and Tupelo.’ Pick your priority accordingly.

Common Questions About Cadence Bank 

Is Cadence Bank a Good Bank? 

Cadence Bank offers competitive mortgage rates averaging 0.22% below the market median. Customer reviews consistently highlight challenges with communication—loan servicing, payoff procedures, and loan officers who vanish mid-transaction. If you only care about rate and can tolerate unresponsive loan officers, Cadence’s 0.22% discount might be worth the headache. That said, their $1,370 upfront cost gets erased fast when your loan officer ghosts you two weeks before closing and you’re scrambling to find someone who knows where your file is.

What Are the Pros and Cons of Cadence Bank? 

• Pros: Rates run 0.22% below market. Eight-state Southern footprint with local branches. Physician mortgage program for doctors who qualify.
• Cons: Communication is broken. Payoff quotes expire mid-transaction. Files get routed through whichever system grabbed them first—old Cadence or old BancorpSouth—and nobody can tell you which. You’ll pay $1,370 in fees for this privilege.

The Southern Identity Factor: Cadence Bank positions itself as a regional powerhouse with deep Texas and Mississippi roots. Three years after the merger, they’re still running parallel systems—your experience depends entirely on whether your file lands in the old Cadence stack or old BancorpSouth infrastructure.

How Cadence Bank Compares to Other Lenders 

	Cadence Bank	Tomo Mortgage
Rate vs. Median	-0.22%	-0.3%
Lender Fees	$1,370	$0
First-Year Savings	$1,073	$1,340
Customer Rating	1.4★ (Trustpilot)	4.9★ (Bankrate)
Primary Risk	Post-merger services issues	Digital-only lender (no branches)

*Based on $400,000 30-year fixed-rate mortgage. Savings calculated vs. median lender rates and fees. 

Cadence Bank’s fees put you $1,370 in the hole at closing. Tomo Mortgage operates in all eight Cadence states with zero fees. No merger lottery. No ghost loan officers. 

Cadence Bank’s below-median rates come with fees totaling $1,370. Review platforms document the same service problems: loan officers who don’t respond, documents that disappear between systems, and payoff processes that require three attempts.

Tomo Mortgage operates in all eight states where Cadence Bank serves customers—Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Tennessee, and Texas—offering competitive rates with $0 lender fees and a 4.9-star customer rating. Tomo Mortgage’s zero-fee structure eliminates that upfront cost with a 4.9-star-rated digital platform where loan officers actually respond.