Headquartered in Iselin, New Jersey, Provident Bank provides home financing options throughout the region. Mortgage applicants should compare processing and origination fees before securing a loan.
See today’s mortgage interest rates on TrueRate.
How Provident Mortgage compares to other mortgage lenders
| Headquarters | Iselin, New Jersey |
| Website | provident.bank |
What customers are saying
Customer reviews of Provident Bank’s mortgage services reflect a mix of positive and negative experiences. On the positive side, borrowers often praise individual loan officers for their responsiveness, professionalism, and ability to close loans quickly. Reviews on platforms like Yelp highlight smooth transactions, with some customers reporting escrow closures in under 30 days and efficient communication throughout the process. Provident is also noted for offering competitive rates and leveraging technology, such as their electronic platform for real-time updates and secure document uploads.
However, negative feedback points to challenges with customer service and strict underwriting policies. Borrowers with non-standard income types or complex financial situations reported difficulties qualifying for loans due to conservative underwriting practices. Complaints on BBB and Reddit include issues with loan servicing, such as delayed responses, inflexible policies, and disputes over payment processing. Some customers also expressed frustration with rude staff and inefficiencies during the loan recast process.
Overall, Provident Bank’s mortgage services are well-regarded for straightforward cases and competitive rates but may present challenges for borrowers with unique financial circumstances.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.