CBM Mortgage is a regional lender based in Virginia. They offer a mix of residential loans and seem to like keeping things straightforward—more “tell it like it is” than “surprise fees and confusion,” although buyers should consider things like fees, and rates when exploring their mortgage options.
See today’s mortgage interest rates on TrueRate.
How CBM Mortgage compares to other lenders
| Headquarters | Gainesville, Virginia |
| Website | cbmmortgage.com |
What customers are saying
Customers appreciated CBM’s commitment to explaining every step of the process and ensuring all questions were answered. Many noted that the team went “above and beyond” to provide clarity and guidance, making the home-buying experience smooth and stress-free.
CBM Mortgage offers a variety of loan programs, including conventional loans, FHA loans, VA loans, refinancing options, and construction loans. Borrowers valued the flexibility of these programs and the competitive rates provided.
Some borrowers reported issues with rate locks expiring during the loan process. In one case, the borrower had to re-lock at a lower rate but expressed frustration with how this situation was handled.
A few reviews mentioned operational inefficiencies or delays during critical stages of the mortgage process. These experiences seemed less common but were noted as areas for improvement.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.