Directors Mortgage is kind of like that local coffee shop that’s super into being “your neighborhood spot.” They mostly stick to Oregon, Washington, and Idaho, offering the usual mix of residential mortgages, construction loans, and refinancing. They’re big on relationships and local expertise—basically, they want to be your mortgage BFF, (but keep an eye out for high rates and fees when exploring any loan options).
See today’s mortgage interest rates on TrueRate.
How Directors Mortgage compares to other lenders
| Headquarters | Lake Oswego, Oregon |
| Website | directorsmortgage.com |
| Rate | 0.18% higher than the median rate |
| Lender fees | $1,790 (Directors Mortgage loan median) |
| Added cost after 1 year, compared to the median interest rate | $196 |
| Added cost after 10 years, compared to the median interest rate | $5,307 |
| Added cost after 1 year (vs. Tomo Mortgage) | $2,774 |
| Added cost after 10 years (vs. Tomo Mortgage) | $8,871 |
For a $400,000 mortgage, Directors Mortgage’s above-market rates and $1,790 in fees would cost borrowers about $196 more in the first year and over $5,300 across 10 years compared to the median lender. Compared to low-cost options like Tomo Mortgage, that gap grows to nearly $9,000—so make sure the personal touch is worth the premium. Always compare multiple loan estimates to ensure you’re getting the most competitive mortgage.
What customers are saying
Borrowers often praise Directors Mortgage for its strong customer service. Loan officers are frequently commended for their professionalism, responsiveness, and ability to simplify the mortgage process. Customers highlighted the company’s efficiency in closing loans, even under tight deadlines, and noted that Directors’ use of technology, such as document upload apps, made the process smoother and more convenient.
Some complaints focused on occasional communication issues, particularly during servicing transitions. A few borrowers reported delays in resolving account changes or receiving timely updates about their loan status.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.