Rockland Trust Company is a full-service, community-focused bank and direct mortgage lender headquartered in Massachusetts. Serving Massachusetts and Rhode Island.
See today’s mortgage interest rates on TrueRate.
How Rockland Trust Company compares to other lenders
| Headquarters | Rockland, Massachusetts |
| Website | rocklandtrust.com |
| Rate | 0.21% less than the median rate |
| Lender fees | $1,450 (median) |
| Savings after 1 year, compared to the median interest rate | $1,031 |
| Savings after 10 years, compared to the median interest rate | $6,959 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,548 |
| Added cost after 10 years (vs. Tomo Mortgage) | $4,225 |
For a $400,000 mortgage, Rockland Trust Company’s rates and lender fees will likely result in savings of around $1,031 in the first year and $6,959 after 10 years compared to the median lender. Borrowers should compare multiple lenders to uncover even greater savings. Tomo Mortgage, for example, could save buyers thousands more depending on how long they plan to stay in the home.
What customers are saying
Rockland Trust Company’s mortgage lending receives mixed but generally positive sentiment, with notable strengths and some recurring concerns. Borrowers on Reddit highlight excellent experiences with specific loan officers, praising clear communication, responsiveness, and significantly better rates compared to competitors. Many report smooth application and closing processes, especially when working with attentive staff. Bankrate gives Rockland Trust high marks for customer satisfaction, transparency in rates, and affordability—especially for home equity products.
However, negative feedback on Yelp points to administrative frustrations, such as loans being quickly sold to other companies after closing, sometimes to less reputable servicers, and issues with fee transparency. Some customers also report challenges with customer service and communication post-closing, as reflected in BBB complaints.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.