Castle & Cooke Mortgage is a privately held, independent mortgage lender headquartered in Draper, Utah. Founded in 2005, the company operates more than 35 branches nationwide and employs over 300 professionals, offering a wide range of mortgage solutions. However, when looking at their rates, they are significantly higher than the market median.
See today’s mortgage interest rates on TrueRate.
How Castle and Cooke Mortgage compares to other lenders
| Headquarters | Draper, Utah |
| Website | castlecookemortgage.com |
| Rate | 0.22% higher than the median rate |
| Lender fees | $1,490 (median) |
| Added cost after 1 year, compared to the median interest rate | $342 |
| Added cost after 10 years, compared to the median interest rate | $6,770 |
| Added cost after 1 year (vs. Tomo Mortgage) | $2,920 |
| Added cost after 10 years (vs. Tomo Mortgage) | $17,954 |
For a $400,000 mortgage, Castle and Cooke’s rates—about 0.22% higher than the market median—and $1,490 in lender fees would result in an added cost of $342 in the first year and an added cost of about $6,770 over 10 years compared to a typical lender.
Opportunity cost is real, and buyers should always rate shop across multiple lenders to ensure they’re getting a competitive offer. In many cases, lenders like Tomo Mortgage can save buyers over $15,000—depending on how long they plan to own the home.
What customers are saying
Castle & Cooke Mortgage receives mixed reviews across platforms like Zillow, Yelp, and Indeed. Many borrowers praise individual loan officers for their expertise, patience, and proactive communication, especially for complex or first-time buyer situations.
However, serious complaints are common: multiple reviewers report major processing errors, repeated credit pulls, and last-minute delays that caused stress and financial loss. Some describe unprofessional staff and poor management support.
Additionally, the CFPB has taken enforcement action against the company for illegal compensation practices. While some borrowers have excellent experiences with standout staff, operational inconsistencies and regulatory concerns are significant drawbacks.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.