AmeriCU Credit Union is a member-owned, not-for-profit financial cooperative headquartered in Rome, New York. Founded in 1949, AmeriCU serves members across Central New York and surrounding regions, offering a wide range of financial products and services focused on personalized member service and community involvement.
See today’s mortgage interest rates on TrueRate.
How AmeriCU compares to other lenders
| Headquarters | Rome, New York |
| Website | americu.org |
| Rate | 0.28% less than the median rate |
| Lender fees | $1,445 (median) |
| Savings after 1 year, compared to the median interest rate | $1,264 |
| Savings after 10 years, compared to the median interest rate | $9,292 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,314 |
| Added cost after 10 years (vs. Tomo Mortgage) | $1,892 |
For a $400,000 mortgage, AmeriCU’s rates and lender fees result in an estimated homebuyer savings of about $1,264 in the first year and around $9,292 over 10 years compared to the median lender. Homebuyers should always rate-shop, and compare lending options to ensure the most competitive pricing.
What customers are saying
Mortgage-specific reviews for AmeriCU Credit Union from independent third-party sources are mixed. Borrowers on Yelp and Google report positive experiences with friendly staff and competitive rates, especially for first-time homebuyers. However, several reviewers express frustration with slow processing times and lack of proactive communication during underwriting, leading to delayed closings and uncertainty. Complaints also include difficulty reaching loan officers for updates and confusion over required documentation.
While some customers appreciate the credit union’s local presence and willingness to answer questions, others warn that the mortgage process can be cumbersome and stressful due to inconsistent follow-up and administrative delays. Overall, AmeriCU is valued for its personal touch but criticized for operational inefficiencies and slow response times.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.