Bank of Utah offers mortgages alongside their broader banking services, focusing on providing local expertise and personalized support. They offer a range of loan products and aim to help borrowers navigate the homebuying process with confidence and clarity.
See today’s mortgage interest rates on TrueRate.
How Bank of Utah compares to other mortgage lenders
| Headquarters | Ogden, Utah |
| Website | bankofutah.com |
What customers are saying
Customer reviews of Bank of Utah’s mortgage services reveal a mix of positive and negative experiences. On the positive side, borrowers often commend the bank for its variety of loan options, including FHA, VA, USDA, Jumbo loans, and specialized programs for first-time buyers. Customers appreciate the bank’s personalized approach, quick turnaround times, and knowledgeable loan officers who help navigate the mortgage process. Some reviews highlight smooth refinancing experiences and efficient closings, making Bank of Utah a reliable choice for straightforward transactions.
However, negative feedback focuses on communication issues and unexpected changes in loan terms. Borrowers have reported frustrations with delays in processing, lack of transparency during underwriting, and inconsistent information from representatives. Complaints about responsiveness and operational inefficiencies were also noted.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.