Bluestone Bank is a community-focused, full-service bank and direct mortgage lender headquartered in Massachusetts, serving customers in Massachusetts, Rhode Island, and New Hampshire. The bank is known for its personalized service, local decision-making, and a broad range of mortgage options designed to meet the needs of both first-time and experienced homebuyers.
See today’s mortgage interest rates on TrueRate.
How Bluestone Bank compares to other lenders
| Headquarters | Massachusetts |
| Website | bluestone.bank |
| Rate | 0.30% less than the median rate |
| Lender fees | $895 (median) |
| Savings after 1 year, compared to the median interest rate | $1,328 |
| Savings after 10 years, compared to the median interest rate | $9,937 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,250 |
For a $400,000 mortgage, Bluestone Bank’s rates and lender fees will likely result in savings of around $1,328 in the first year and $9,937 after 10 years compared to the median lender. Borrowers should compare Bluestone to lower cost lenders, such as Tomo Mortgage, to see if even greater savings can be achieved.
What customers are saying
Mortgage-specific reviews for Bluestone Bank from independent third-party sources are largely negative, with recurring complaints about customer service and mortgage processing. Borrowers on Yelp report significant frustrations, such as difficulty obtaining mortgage payoff statements. Others describe poor scheduling and communication, including missed appointments with mortgage lenders and confusion over meeting times. Customers also highlight issues with the bank’s outdated online and mobile platforms, making it hard to access mortgage statements and manage accounts.
Overall, mortgage customers describe Bluestone Bank as inefficient, unresponsive, and challenging to work with, especially when compared to other lenders in the region.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.