Broadview Federal Credit Union is a member-owned, not-for-profit financial cooperative serving New York’s Capital Region and beyond. Formed from the merger of SEFCU and CAP COM, Broadview offers a full suite of financial products, including comprehensive home lending solutions designed for a wide range of borrowers.
See today’s mortgage interest rates on TrueRate.
How Broadview Federal Credit Union compares to other lenders
| Headquarters | Albany, New York |
| Website | broadviewfcu.com |
| Rate | 0.19% less than the median rate |
| Lender fees | $790 (median) |
| Savings after 1 year, compared to the median interest rate | $990 |
| Savings after 10 years, compared to the median interest rate | $6,554 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,588 |
| Added cost after 10 years (vs. Tomo Mortgage) | $4,630 |
For a $400,000 mortgage, Broadview Federal Credit Union’s rates and lender fees will likely result in savings of around $990 in the first year and $6,554 after 10 years compared to the median lender. Borrowers should rate shop and compare Broadview Federal Credit Union’s to lower cost lenders such as Tomo Mortgage to see if larger savings of several thousand dollars can be achieved.
What customers are saying
Broadview Federal Credit Union’s mortgage lending receives predominantly negative feedback on third-party review platforms following its merger of SEFCU and CapCom. The most substantiated complaints on Yelp and DepositAccounts cite major issues with technology integration, slow and error-prone transactions, delayed or mishandled loan payments, and unhelpful or inconsistent customer service. Hold times are long, and staff often provide conflicting information or fail to resolve issues.
A minority of reviews, including some on Reddit and Broadview’s own testimonial page, describe positive experiences with friendly, helpful staff and smooth mortgage or loan processes, especially pre-merger or at specific branches. However, these are exceptions. Overall, the most consistent and substantiated feedback highlights significant operational, technological, and service challenges for mortgage borrowers since the merger.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.
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