Central Bank & Trust Co. is a full-service, community-focused bank and direct mortgage lender headquartered in Lexington, Kentucky. The bank serves consumers and businesses primarily in Kentucky and surrounding states, offering a wide range of financial products and services, including personal banking, business banking, wealth management, and mortgage lending.
See today’s mortgage interest rates on TrueRate.
How Central Bank & Trust Co compares to other lenders
| Headquarters | Lexington, Kentucky |
| Website | www.centralbank.com |
| Rate | 0.19% less than the median rate |
| Lender fees | $599 (median) |
| Savings after 1 year, compared to the median interest rate | $972 |
| Savings after 10 years, compared to the median interest rate | $6,372 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,606 |
| Added cost after 10 years (vs. Tomo Mortgage) | $4,812 |
For a $400,000 mortgage, Central Bank & Trust’s rates and lender fees will likely result in savings of over $970 in the first year and more than $6,300 over 10 years compared to the median lender. Borrowers should rate shop and compare options—including lower-cost lenders like Tomo Mortgage—to see if even greater long-term savings are possible.
What customers are saying
Central Bank & Trust Co’s mortgage lending is generally viewed positively on third-party platforms. On Zillow, the bank boasts a perfect 5-star rating from over 400 reviews, with customers praising the smooth process, excellent customer service, and knowledgeable loan officers. Bankrate echoes this sentiment, with 100% of reviewers recommending the lender and highlighting the ease of the digital mortgage experience. Negative sentiment is less prevalent but appears on Trustpilot, where the bank holds a 2.4 out of 5 rating; complaints focus on delays and communication issues during the mortgage process. Overall, positive experiences with service and technology outweigh isolated negative feedback.
What customers are saying
Mortgage-specific reviews for Banterra Bank from independent third-party sources are limited. On Yelp, the bank holds a very low rating, with mortgage customers complaining about poor experiences related to account management and customer service. There is little positive feedback from mortgage borrowers on major review platforms, and no substantial commentary on the mortgage process itself—such as application efficiency, communication, or closing timelines—can be found outside of the bank’s own testimonials.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.