Community Financial Credit Union is a member-owned, not-for-profit financial cooperative and direct mortgage lender headquartered in Plymouth, Michigan. The credit union serves members throughout southeast and northern Michigan, offering a wide range of banking and mortgage solutions with a focus on local expertise, personalized service, and community impact.
See today’s mortgage interest rates on TrueRate.
How Community Financial Credit Union compares to other lenders
| Headquarters | Plymouth, Michigan |
| Website | cfcu.org |
| Rate | 0.16% less than the median rate |
| Lender fees | $995 (median) |
| Savings after 1 year, compared to the median interest rate | $893 |
| Savings after 10 years, compared to the median interest rate | $5,586 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,685 |
| Added cost after 10 years (vs. Tomo Mortgage) | $5,598 |
For a $400,000 mortgage, Community Financial Credit Union’s rates and lender fees will likely result in savings of around $893 in the first year and around $5,586 after 10 years compared to the median lender. However, borrowers should rate shop and compare historically lower cost lenders such as Tomo Mortgage to explore potential savings.
What customers are saying
Community Financial Credit Union’s mortgage lending draws a mix of positive and negative sentiment on third-party platforms. On Yelp, several reviewers praise the credit union’s fast, friendly service and personal touch, with some highlighting smooth mortgage experiences and staff who go above and beyond to assist during home purchases.
However, other Yelp reviews cite problems with customer service, such as account setup errors, long hold times, and uncomfortable interactions with staff. On Reddit, users appreciate the competitive mortgage rates and unique programs but caution about fine print, early withdrawal penalties, and potential changes to advertised rates.
Overall, customer experiences with mortgage lending are varied, with standout service noted alongside frustrations about communication and process clarity.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.