Mazuma Credit Union is a member-owned, not-for-profit financial cooperative and direct mortgage lender headquartered in Overland Park, Kansas, serving the greater Kansas City metropolitan area. Founded in 1948 by Wyla and Joe Pinkerton, Mazuma has grown from a small, grassroots credit union for federal employees into a major regional institution with a strong community focus.
See today’s mortgage interest rates on TrueRate.
How Mazuma Credit Union compares to other lenders
| Headquarters | Overland Park, Kansas |
| Website | mazuma.org |
| Rate | 0.12% less than the median rate |
| Lender fees | $900 (median) |
| Savings after 1 year, compared to the median interest rate | $760 |
| Savings after 10 years, compared to the median interest rate | $4,249 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,819 |
| Added cost after 10 years (vs. Tomo Mortgage) | $6,935 |
For a $400,000 mortgage, Mazuma Credit Union’s rates and lender fees will likely result in savings of around $760 in the first year and $4,249 after 10 years compared to the median lender. Borrowers should rate shop and compare Mazuma Credit Union to lower cost lenders such as Tomo Mortgage to potentially double savings.
What customers are saying
Mazuma Credit Union’s mortgage lending receives mixed sentiment on third-party review platforms. The most substantiated negative feedback, found on DepositAccounts, describes the loan process as easy to start but difficult to manage, with borrowers reporting challenges making payments and poor follow-up support. BBB complaints also highlight repeated issues with ACH deposits and withdrawals, leading to significant fees and frustration over problem resolution.
On Yelp, however, several long-term members praise specific staff for exceptional customer service and helpfulness during complex transactions, noting that employees often go “above and beyond” to resolve issues and provide clear communication.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.