Mortgage Solutions Financial is a regional lender based in Colorado Springs, serving homebuyers and refinancers primarily within the state. They offer a straightforward, no-frills mortgage process—an appealing option for borrowers who want simplicity. However, with rates consistently higher than the market median, it’s important to closely review the total cost before locking in a loan.
See today’s mortgage interest rates on TrueRate.
How Mortgage Solutions Financial compares to other lenders
| Headquarters | Colorado Springs, Colorado |
| Website | mortgagesolutions.net |
| Rate | 0.21% higher than the median rate |
| Lender fees | $1,565 (median on Mortgage Solutions Financial loans) |
| Added cost after 1 year, compared to the median interest rate | $315 |
| Added cost after 10 years, compared to the median interest rate | $6,494 |
| Added cost after 1 year (vs. Tomo Mortgage) | $2,893 |
| Added cost 10 years (vs. Tomo Mortgage) | $17,678 |
For a $400,000 mortgage, Mortgage Solutions Financial’s rates—about 0.21% above the market median—and $1,565 in lender fees would result in approximately $315 in added cost the first year and $6,494 over 10 years compared to the median lender. The gap widens even more when compared to low-cost lenders like Tomo Mortgage, totaling more than $17,600 in extra costs over the life of the loan.
What customers are saying
Many customers describe Mortgage Solutions Financial (MSF) as responsive, knowledgeable, and supportive throughout the mortgage process. Borrowers appreciated clear communication, tailored loan options, and regular updates, which contributed to a smooth and stress-free experience. Several reviewers specifically highlighted professionalism and a personal touch, stating that MSF delivered on promises and provided reliable, friendly service
Some customers reported significant frustrations, including delays in closing, repeated requests for documentation, and poor communication. Complaints also included a lack of transparency regarding costs, especially in complex situations.
There were also concerns about loan servicing issues, such as delays in reporting to credit agencies after loan transfers, which affected customers’ credit reports.
What employees are saying
According to a recent review on Indeed, some employees describe the work environment as stressful and high-pressure, with unrealistic sales quotas and a focus on pushing unsuitable loan products to clients. The review characterizes the company as having high turnover and low morale among staff, suggesting that internal culture and management may be problematic.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.