Park Community Credit Union is a member-owned, not-for-profit financial cooperative and direct mortgage lender headquartered in Louisville, Kentucky. It serves members throughout the region with a focus on personalized financial solutions, competitive rates, and community involvement.
See today’s mortgage interest rates on TrueRate.
How Park Community Credit Union compares to other lenders
| Headquarters | Louisville, Kentucky |
| Website | parkcommunity.com |
| Rate | 0.35% less than the median rate |
| Lender fees | $975 (median) |
| Savings after 1 year, compared to the median interest rate | $1,499 |
| Savings after 10 years, compared to the median interest rate | $11,638 |
For a $400,000 mortgage, Park Community Credit Union’s rates and lender fees will likely result in savings of around $1,500 in the first year and $11,638 after 10 years compared to the median lender. It is advisable to get several loan estimate and compare, to ensure the most competitive mortgage for your personal situation.
What customers are saying
Park Community Credit Union’s mortgage lending receives mixed but generally positive sentiment on third-party platforms. Many Yelp reviewers and Birdeye users praise the credit union for helpful staff, smooth account setup, and strong fraud protection, with long-term members highlighting positive experiences across home loans. Borrowers appreciate a variety of mortgage products, fast pre-approvals, and flexible options for first-time buyers and those with lower credit scores.
However, several Yelp and BBB reviewers report poor communication, hidden fees, and administrative errors, including issues with payment processing, loan denials despite strong finances, and difficulties resolving disputes. Some customers describe feeling unwelcome or judged by staff, while others cite inconsistent service quality. On Reddit, Park is recommended as a solid local option, though not perfect.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.