2025 Mortgage Review: Together Credit Union

Together Credit Union, headquartered in St. Louis, Missouri, is a not-for-profit financial cooperative founded in 1939. With assets nearing $2 billion and over 133,000 members, it operates 30 branches nationwide, primarily serving the St. Louis area but with locations across multiple states.

See today’s mortgage interest rates on TrueRate.

How Together Credit Union compares to other lenders

Headquarters St. Louis, Missouri
Websitehttps://www.togethercu.org/
Rate0.28% less than the median rate
Lender fees$1,000 (median)
Savings after 1 year, compared to the median interest rate$1,249
Savings after 10 years, compared to the median interest rate$9,143
Added cost after 1 year (vs. Tomo Mortgage) $1,329
Added cost after 10 years (vs. Tomo Mortgage) $2,041

For a $400,000 mortgage, Together Credit Union’s rates and lender fees will likely result in savings of around $1,249 in the first year and $9,143  after 10 years compared to the median lender. Borrowers should always rate shop and compare Together Credit Union’s to lower cost lenders such as Tomo Mortgage to ensure choosing the most competitive loan product.

What customers are saying

Together Credit Union’s mortgage lending receives mixed reviews across third-party platforms. On Yelp, some members highlight exceptional service from specific branch managers who go “a step beyond” in supporting mortgage and loan needs.

However, substantiated negative sentiment dominates on the Better Business Bureau, with borrowers citing high mortgage interest rates, poor handling of refinancing requests, insurance charges on loans, and unresolved loan servicing problems. Additional complaints involve unprofessional loan officers and mishandling of identity theft affecting mortgage accounts.

How to compare mortgage lenders

Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.

Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.

On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.

Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.

Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.

Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.

To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.

If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.

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