United Bank, dual-headquartered in Charleston, West Virginia, and Fairfax, Virginia, is a regional banking leader with origins dating back to 1839. Operating nearly 250 branches in eight states, it is West Virginia’s largest bank by deposits and employs over 2,500 people. United Bank offers comprehensive consumer and business banking, mortgage, and wealth management services. With approximately $29 billion in assets, the bank combines a strong community focus with the scale of a major regional institution. United Bank is FDIC insured, publicly traded, and has expanded significantly through acquisitions, maintaining a prominent presence throughout the Mid-Atlantic and Southeast.
See today’s mortgage interest rates on TrueRate.
How United Bank compares to other lenders
| Headquarters | Charleston, West Virginia, and Fairfax, Virginia |
| Website | bankwithunited.com |
| Rate | 0.21% less than the median rate |
| Lender fees | $1,300 (median) |
| Savings after 1 year, compared to the median interest rate | $1,027 |
| Savings after 10 years, compared to the median interest rate | $6,920 |
| Added cost after 1 year (vs. Tomo Mortgage) | $1,551 |
| Added cost after 10 years (vs. Tomo Mortgage) | $4,264 |
For a $400,000 mortgage, United Bank’s rates and lender fees will likely result in savings of around $1,027 in the first year and $6,920 after 10 years compared to the median lender. Borrowers should always rate shop and compare United Bank to lower cost lenders such as Tomo Mortgage to see if thousands in larger savings are available.
What customers are saying
United Bank’s mortgage lending receives mixed sentiment on third-party platforms. On Bankrate, customers highlight a wide range of mortgage options, competitive rates, and unique programs such as no mortgage insurance loans, with some reporting smooth and satisfactory experiences.
However, Yelp reviews present substantiated negative feedback, citing outdated technology, lack of secure document handling, high interest rates, poor communication, and staff pushing unwanted products or being inattentive, especially toward vulnerable borrowers. Overall, the most substantiated third-party sentiment about United Bank’s mortgage lending is negative, with technology and customer service as primary concerns.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.