See today’s mortgage interest rates on TrueRate.
How Oregon State Credit Union compares to other lenders
| Headquarters | Melville, New York |
| Website | unitedmortgage.com |
What customers are saying
Some borrowers praised United Mortgage Corp. for offering competitive rates and smooth loan processing. Several customers highlighted positive experiences with loan officers who provided personalized service and clear communication throughout the mortgage process.
However, communication challenges were a common complaint. Many borrowers reported difficulty reaching representatives and receiving timely updates, with some citing inconsistent or unclear information.
Operational inefficiencies were also noted, including delays in closing and errors in documentation. For example, last-minute changes to cash-to-close amounts caused unexpected stress for some borrowers.
Loan servicing issues were another concern. Borrowers reported problems with payment processing, such as canceled auto-payments and confusion over escrow accounts, occasionally leading to financial penalties.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.